Discontinued Equipment

Discontinuation Process

Typically, these are the steps over a several-year period:  

• New product developments are identified
• Older products to be phased-out are identified as new products become available.
• Information is shared with Dymax Sales, Customer Support, and Application Engineering so they can support customers converting to newer products.
• The formal end-of-production date is announced, typically 12 months from the date of notification.
• 4-6 months prior to end-of-production, Dymax monitors inquiries & quotes to ensure customer awareness of the phase-out & offer alternative product(s).
• 2-3 months prior to phase-out the last production run is announced.  By this time, most customers have moved to newer products, so the last production run is minimal.
• Once formal production ends, additional units may be run off to use remaining component inventory, those units are sold on the Dymax Clearance List.
• Once those units are completed, production of that unit is discontinued.

Service & Support for Discontinued Units

It’s not unusual for customers to utilize Dymax equipment for 10 or 15 years. Our policy is to service and support Dymax equipment for 10 years after discontinuing a unit. This includes maintaining spare parts and repairing equipment. At times, it can get difficult to continue sourcing electronic components 7 or 10 years into the future, but Dymax works to maintain adequate inventories as long as possible.

Production discontinued for the following items:

Replacement Bulbs:

NOTE: As these are no longer produced & sold by Dymax, component parts are also unavailable

Updated: Jan 28, 2021